Julia Atelier

Privacy Policy

Julia’s Floral Creations

Website: https://juliasfloralcreations.co.uk/

Last updated: 9 October 2026

1. Introduction

At Julia’s Floral Creations, we take your privacy seriously and are committed to protecting your personal information.

We are a small, independent, family-run business based in Cheshire, specialising in handmade floral arrangements, decorative wreaths, personalised wooden gifts, engraved plaques, jewellery boxes and keepsake boxes.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase our products.

We aim to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.

2. Who We Are

Julia’s Floral Creations is responsible for the personal information collected through our website and business activities.

Business address:

Julia’s Floral Creations
1 Ossett Close
Norton
Runcorn
Cheshire
WA7 6SU
United Kingdom

Website: https://juliasfloralcreations.co.uk/

Email: [Insert direct business email address]

For general enquiries or privacy-related requests, customers can also use the Contact Us page on our website.

3. Information We Collect

Depending on how you interact with our business, we may collect:

Your name and contact details
Email address and telephone number
Billing and delivery addresses
Details of purchases and orders
Personalisation details for bespoke products
Photographs or artwork supplied for engraving
Messages submitted through our Contact Us form
Payment transaction information
Technical information, such as IP address, browser information and website usage data

We only collect information that is relevant to providing our products and services.

4. How We Use Your Information

We use personal information to:

Process and fulfil customer orders
Arrange postage and delivery throughout the UK
Create personalised and bespoke products
Respond to customer questions and enquiries
Provide customer support
Handle returns, refunds and complaints
Maintain necessary financial and accounting records
Protect our website against fraud and misuse
Improve our products and services
Send marketing communications where legally permitted

We do not sell customers’ personal information.

5. Our Legal Basis for Processing Information

Under UK GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we rely on:

Contract: To process orders, arrange delivery and supply purchased products.

Legal obligation: To comply with tax, accounting and other legal requirements.

Legitimate interests: To manage customer enquiries, protect our business, prevent fraud and improve our services, where those interests are not overridden by individuals’ rights.

Consent: Where required for activities such as certain marketing communications or non-essential cookies.

Where processing relies on consent, customers may withdraw that consent at any time.

6. Personalised Products and Customer Photographs

Customers may provide names, dates, messages, photographs or artwork for personalised wooden gifts and engraved products.

We use this information to create and fulfil the requested order and for necessary associated customer service.

We do not use customer-supplied personal photographs for advertising or promotional purposes without appropriate permission.

Personalisation information will be retained only for as long as reasonably necessary for the relevant purpose.

7. Sharing Your Information

We may share necessary customer information with trusted service providers, including:

Postal and courier services
Payment processing providers
Website hosting providers
Technical support services
Accounting and administrative providers

We only share information where there is an appropriate lawful basis and take reasonable steps to ensure it is handled securely.

We do not sell or rent customer information to third parties.

8. Payment Information

Payments made through our website are processed using the payment methods made available at checkout.

Where an external payment provider processes a transaction, that provider handles payment information in accordance with its own security and privacy arrangements.

We take reasonable steps to protect information relating to customer transactions.

9. Cookies and Website Information

Our website may use cookies and similar technologies to support essential website functions, including shopping baskets, customer sessions and website security.

Additional cookies may be used for analytics, website improvements or marketing, where these services are enabled.

Where required by law, we will request consent before placing non-essential cookies.

Customers can manage their cookie preferences using available website controls and browser settings.

Further information about the cookies used will be provided where required.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse and disclosure.

Access to customer information is restricted to those who need it for legitimate business purposes.

Although we take data security seriously, no method of transmitting information over the internet can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purpose for which it was collected.

Order and financial records may be retained for periods required by applicable tax and accounting laws.

Customer enquiries, personalisation information and other records are retained according to their purpose and applicable legal requirements.

Information that is no longer required will be securely deleted or anonymised.

12. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of information in certain circumstances
Request restriction of processing
Object to certain uses of your information
Request transfer of information where applicable
Withdraw consent where processing relies on consent

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details provided in this policy.

We will respond within the timeframes required by law.

13. Marketing Communications

We may occasionally promote our products, seasonal collections and special offers.

We will only send electronic marketing communications where permitted by applicable UK law.

Customers can opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.

14. International Data Transfers

Some website or payment service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that an appropriate lawful transfer mechanism or safeguard is in place where required.

15. Children’s Personal Information

Our website is primarily intended for adult customers.

Some personalised products may include children’s names, photographs or other information supplied by an adult placing an order.

Such information is used only for the relevant order and necessary associated business purposes, unless another lawful purpose applies.

We do not knowingly collect children’s personal information for direct marketing purposes.

16. External Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

Customers should review the privacy policies of any external websites they visit.

17. Complaints

If you have concerns about how we handle your personal information, please contact us so we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO website: https://ico.org.uk/

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, business activities or legal requirements.

The latest version will be published on our website with the date of the most recent update.

19. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Julia’s Floral Creations

1 Ossett Close
Norton
Runcorn
Cheshire
WA7 6SU
United Kingdom

Website: https://juliasfloralcreations.co.uk/

Email: [Insert direct business email address]

Alternatively, please use the Contact Us form on our website.

Thank you for trusting Julia’s Floral Creations.

As a small family-run business, we value every customer and are committed to treating your personal information with care, respect and confidentiality.