GDPR Pivacy Policy
Privacy Policy
Julia’s Floral Creations
Website: https://juliasfloralcreations.co.uk/
Last updated: 9 October 2026
1. Introduction
At Julia’s Floral Creations, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or purchase our handmade products.
We aim to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
2. Who We Are
Julia’s Floral Creations is a UK-based small business specialising in handmade floral arrangements, decorative wreaths, personalised wooden gifts and keepsake boxes.
We are responsible for the personal information we collect and use in connection with our business.
Contact details:
Website: https://juliasfloralcreations.co.uk/
Email: [Insert business contact email]
Business contact address: [Insert appropriate business contact address]
3. Information We Collect
Depending on how you interact with us, we may collect:
● Your name
● Email address and telephone number
● Billing and delivery addresses
● Details of products purchased
● Personalisation details supplied for bespoke orders
● Messages and enquiries
● Payment transaction information
● Technical information about website visits, including IP addresses and cookie information
We only collect information that is relevant to providing our products and services.
4. How We Use Your Information
We use personal information to:
● Process and fulfil customer orders
● Arrange delivery or collection
● Respond to customer enquiries
● Create personalised products
● Provide customer support
● Maintain business and accounting records
● Improve our website and services
● Send promotional communications where permitted by law
5. Our Legal Basis for Processing Data
Under UK GDPR, we must have a lawful reason for using your personal information.
Depending on the circumstances, these may include:
Contract: To process purchases, fulfil orders and provide products requested by customers.
Legal obligation: To maintain records required for tax, accounting and other legal purposes.
Legitimate interests: To respond to business enquiries, protect our website, prevent fraud and manage our business, where those interests are not overridden by individuals’ rights.
Consent: Where we rely on your permission, such as for certain marketing communications or non-essential cookies.
You may withdraw consent at any time where consent is our lawful basis.
6. Sharing Your Information
We may share necessary information with trusted third parties that help us operate our business, including:
● Payment processing providers
● Delivery and courier companies
● Website hosting and technical support providers
● Accounting and administrative service providers
We only share information where there is an appropriate lawful reason to do so.
We do not sell customers’ personal information to third parties.
7. Payments and Security
We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse or disclosure.
Where online payments are processed by an external payment provider, that provider handles payment information in accordance with its own security and privacy arrangements.
8. Cookies
Our website may use cookies and similar technologies to support website functionality, remember shopping basket information and improve the customer experience.
Some cookies are necessary for the website to operate. Other cookies, where used, may require your consent.
We will provide information about the cookies in use and offer appropriate choices where required by law.
You can also manage cookies through your browser settings.
9. How Long We Keep Information
We retain personal information only for as long as necessary for the purpose for which it was collected, including fulfilling orders, dealing with enquiries, maintaining required accounting records and meeting legal obligations.
Retention periods depend on the type of information and applicable legal requirements. Information that is no longer required will be securely deleted or anonymised.
10. Your Data Protection Rights
Under UK data protection law, you may have the right to:
● Request access to your personal information
● Request correction of inaccurate information
● Request deletion of information in certain circumstances
● Request restriction of processing
● Object to certain uses of your information
● Request transfer of your information where applicable
● Withdraw consent where processing relies on consent
To exercise these rights, please contact us using the details provided in this policy.
11. Marketing Communications
Where we send promotional emails or other electronic marketing, we will comply with applicable UK marketing and privacy laws.
You may opt out of marketing communications at any time by contacting us or using an unsubscribe option where provided.
12. International Data Transfers
Some service providers may process or store personal information outside the United Kingdom.
Where this happens, we will ensure that appropriate safeguards or other lawful transfer arrangements are in place, as required by applicable data protection legislation.
13. Children’s Privacy
Our website is intended primarily for adult customers.
We do not knowingly collect children’s personal information for marketing purposes.
Where customers provide children’s names or other details for personalised gifts, we use that information only for the relevant order and associated necessary business purposes.
14. Complaints
If you have concerns about how we handle your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Website: https://ico.org.uk/
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website services or legal obligations.
The latest version will be published on our website with its updated date.
16. Contact Us
For any questions regarding this Privacy Policy or the handling of your personal information, please contact:
Julia’s Floral Creations
Website: https://juliasfloralcreations.co.uk/
Email: [Insert business contact email]